"Having put so many of their eggs into the program-driven church basket, you can understand their shock when the research revealed that "Increasing levels of participation in these sets of activities does NOT predict whether someone's becoming more of a disciple of Christ. It does NOT predict whether they love God more or they love people more."
This excerpt is from an article the Council has been discussing. Perhaps no other church has applied "best practices" more extensively than Willow. I contend that Hybels was deconstructing church before all the cool kids were doing it. Like them or not, Willow Creek offers much to learn from and Hybel's public confession that they have been "wrong" is pretty stunning.
Full article: http://www.outofur.com/archives/2007/10/willow_creek_re.html